Compare · Clearly Agent vs Re:amaze
Clearly Agent vs Re:amaze: storefront AI vs multichannel helpdesk.
The short answer
Clearly Agent and Re:amaze differ in purpose. Re:amaze is an ecommerce helpdesk and live-chat suite for support teams (shared inbox, FAQ bots). Clearly Agent is a catalog-aware AI sales agent that reads your Shopify products live and actively sells — recommending, carting, and closing — with support included. Pick Re:amaze to run support; pick Clearly to turn visitors into buyers 24/7.
Re:amaze is a multichannel helpdesk popular with DTC Shopify brands — one inbox for email, chat, Instagram, Facebook, Twitter, SMS, voice. Clearly Agent is purpose-built for the Shopify storefront — catalog-aware AI, free tier, live takeover. Different shapes; many stores run both.
Below: side-by-side, pricing math, and where each one fits.
Side-by-side
| Feature | Clearly Agent | Re:amaze |
|---|---|---|
| Starting price | Free · forever | $29/staff/mo (Basic) · $49 (Plus) · $69 (Pro) |
| AI features pricing | Included | Re:amaze AI: $0.50/AI response add-on |
| Channels | Storefront chat widget only | Email, chat, social (FB/IG/Twitter), SMS, voice |
| AI behavior | Autonomous storefront agent | AI cue cards + reply suggestions (agent-assist mode) |
| Catalog awareness | Native — products, variants, inventory live | Limited — Shopify integration for ticket context |
| Cart actions inline | Yes — add items, apply discounts | No |
| Multilingual auto-detect | Yes — 15+ languages | Manual language assignment per conversation |
| Setup time | ~2 min · App Store install | ~1 day · multichannel inbox setup |
| Customization on free | Full | No free tier |
| Best for | Shopify stores wanting storefront AI | Stores with multichannel support across email + social + SMS |
Pick Re:amaze when…
- Your customer service is spread across email + chat + Instagram + Facebook + SMS.
- You have multiple support staff who need a shared multichannel inbox.
- You want AI as an assist layer (suggestions, cue cards), not autonomous replies.
- You need integrated voice/SMS in your support workflow.
Pick Clearly Agent when…
- You want autonomous AI on your storefront converting visitors.
- Catalog awareness is the priority — products, variants, inventory, pricing.
- You want a free tier with full customization.
- Multichannel email/social/SMS isn’t your bottleneck — chat conversion is.
FAQ
- Is Clearly Agent a Re:amaze alternative?
- For Shopify storefront AI — yes. For multichannel helpdesk (email + chat + social + SMS in one inbox) — no. Re:amaze is purpose-built for stores that need to manage support across many channels. Clearly is purpose-built for storefront AI conversations.
- Can I run both?
- Yes — common. Clearly handles your storefront chat with AI; Re:amaze handles your email, Instagram DMs, SMS, etc. Escalation from Clearly can create a Re:amaze ticket (bridge integration on the roadmap).
- Does Re:amaze have an AI chatbot?
- Re:amaze has "Re:amaze AI" — primarily AI cue cards and reply suggestions to help your agents respond faster. It also offers AI chatbots, but the autonomy is more limited than Clearly's catalog-aware autonomous agent. Different design philosophy: Re:amaze assists humans; Clearly replaces 80% of human work.
- How does pricing compare at scale?
- Re:amaze: $29-69/staff/mo + $0.50 per AI response. For a 3-staff team handling 1,000 AI conversations/mo: $87-207 in seats + $500 in AI = $587-707/mo. Clearly Agent at the same volume: $299/mo flat. Clearly is dramatically cheaper for AI-heavy workloads.
- What's Re:amaze better at?
- Multichannel inbox depth — one place to see every customer interaction across email, chat, Instagram, Facebook, Twitter, SMS, voice. If your support is spread across all those surfaces, Re:amaze is excellent. Clearly Agent is storefront-chat-only by design.