Compare · Clearly Agent vs Gorgias

Clearly Agent vs Gorgias: storefront AI vs Shopify-native helpdesk.

Gorgias is the helpdesk built specifically for Shopify — every ticket hydrated with order, customer, and refund context, native Shopify actions inside the ticket. Clearly Agent is the AI on the storefront — catalog-aware, conversational, multilingual, takes cart actions inline. They sit in different parts of the stack.

Below: when each one fits, what they cost, and how they layer.

Pick Gorgias when…

• You have a real support team that lives in a ticketed inbox.
• You need refund / cancel / re-order actions inside the ticket interface.
• You want SLA timers, macros, assignment rules, multi-channel routing.
• You need post-sale support workflows more than pre-sale conversion AI.

Pick Clearly Agent when…

• You want a storefront AI that converts visitors — inline product cards, cart actions, multilingual.
• Catalog awareness is the priority — products, variants, inventory, prices read from Shopify directly.
• You don’t need a ticketed helpdesk; merchant takeover handles the few escalations you get.
• You want flat $299/mo at high volume instead of seat-based or ticket-based pricing.
• You can install in 2 minutes with zero theme code.

FAQ

Is Clearly Agent a Gorgias alternative?

Not directly. Gorgias is a Shopify-native helpdesk: tickets, macros, SLA timers, refund/cancel actions inside the ticket, multi-agent inbox. It's where your support team lives. Clearly Agent is on the storefront — an AI agent that talks to shoppers, recommends products, tracks orders, and only escalates to a human when needed. They sit in different parts of the stack.

Can I run Clearly Agent and Gorgias together?

Yes — recommended for stores at scale. Clearly Agent handles the storefront conversation (recommendations, order lookups, multilingual). When a customer needs human support, escalation can route to Gorgias as a ticket so your support team picks it up in their normal inbox. We have a Gorgias bridge that creates a ticket on escalation.

How does pricing compare?

Gorgias starts at $10/mo for the Starter plan, scales by ticket volume; AI add-ons (Auto-respond, Voice) bill separately. Clearly Agent: free tier ~50 conversations, Pro $299/mo for ~5,000 conversations. Stores under ~1,000 monthly conversations + a small support team often start with Gorgias alone; stores wanting an AI agent on the storefront add Clearly.

Does Gorgias have an AI agent on the storefront?

Gorgias has chat that lives on the storefront and AI features (Auto-respond, smart routing) that augment the inbox. The agent surface is conversation-handler-with-AI, not catalog-aware product recommender. Clearly Agent's niche is the inline product card / cart action / multilingual storefront experience.

Which one has order tracking?

Both. Gorgias hydrates every ticket with order context (Shopify-native is its core value prop). Clearly Agent looks up orders by order number inline in the conversation, returns tracking links, and answers fulfilment status. Different surfaces; same outcome.

Which one to pick?

If you have a real support team and the priority is a Shopify-native ticketed inbox with AI augmentation — Gorgias. If you want an AI agent on the storefront that handles "what fits me?" with inline product cards and only escalates to humans for the hard cases — Clearly Agent. Many stores layer both.