Shopify · AI chatbot

The Shopify AI chatbot that’s actually free — with full customization.

Clearly Agent reads your catalog, talks to shoppers in 15+ languages, adds items to cart inline, tracks orders, and hands off to you live when a human is needed. Brand it however you want — name, avatar, colors, tone, voice, knowledge — without ever hitting a paywall.

Two-minute install. No theme code. Free plan includes everything. $299/mo only when you grow past ~5,000 conversations.

What it does the moment a shopper opens the widget

• Greets in their browser language (15+ languages, no setup).
• Answers questions about products, sizing, materials, ingredients, shipping, returns.
• Recommends specific SKUs with inline product cards — price, image, “add to cart” button.
• Looks up orders by email or order number — returns status, tracking link, ETA.
• Applies discount codes when appropriate.
• Escalates to a human when it doesn’t know — and the human types live in the same widget.

Why merchants pick Clearly over the alternatives

Pricing — actually free, then $299/mo

See full pricing →

FAQ

Is the Shopify AI chatbot really free?

Yes. The free tier includes the full agent, full branding customization (name, avatar, colors, tone, greeting, brand voice, knowledge base), live human takeover, multilingual support, catalog awareness, and order tracking. The only limit is monthly conversation volume — ~50 conversations on free, ~5,000 on the $299/mo Pro plan. Most other Shopify chatbots paywall customization itself.

How is this different from Shopify Inbox?

Shopify Inbox is a chat widget with no AI behavior — it routes messages to your phone or email. Clearly Agent is a catalog-aware AI: it knows your products, variants, prices, inventory, and can answer "what fits me?" with inline product cards. Live takeover lets you jump into the AI conversation when the customer needs a human.

How long does setup take?

About two minutes. Install from the Shopify App Store, pick a name and avatar, choose a personality, and the storefront widget activates automatically. No theme code changes, no JavaScript, no engineer required. Catalog sync runs in the background and finishes in ~30 seconds for most stores.

Can I customize the chatbot to match my brand?

Fully — on the free tier. Set name, avatar (image upload + crop, circular or square), accent color (presets + hex picker), tone (friendly, professional, casual, witty), first-message greeting, brand voice instructions, custom knowledge base, business hours, current promotions, and language. Most competitors paywall this.

Does it work with my Shopify theme?

Yes — it ships as a Theme App Extension, which means it works with every Shopify theme (Dawn, Crave, Studio, Refresh, custom themes) without touching theme code. The widget is sandboxed and can't modify your theme files. Standards-compliant; passes Web Vitals.

How does live human takeover work?

When the AI doesn't know an answer or the customer asks for a human, you get a push notification (browser, mobile, or Shopify Admin). You join the conversation as yourself; the customer sees a typing indicator and you reply live in the same widget. You can hand back to the AI when the conversation winds down. No tickets, no email back-and-forth.

How many languages does it support?

Auto-detects 15+ languages from the visitor's browser locale: English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Turkish, Arabic, Chinese (simplified + traditional), Japanese, Korean, and more. The agent replies in the visitor's language by default. Override per-language or force a single language in settings.

Can it take cart actions like adding items?

Yes — when a customer says "I'll take the medium in blue" the agent adds that variant to the cart inline. It can also apply discount codes, look up order status by order number, surface tracking links, suggest related products, and ask qualifying questions before recommending.