Shopify · Free chatbot
A free Shopify chatbot with full branding. No trial. No badge.
Most “free” Shopify chatbots are either 14-day trials or come with a watermark on the widget. Clearly Agent’s free tier is forever-free, full-customization, and white-labeled. The only limit is monthly conversation volume.
Install in two minutes, customize everything, ship today.
What you get on the free tier
- Full agent. Catalog awareness, order tracking, cart actions, discount code application, multilingual replies (15+ languages).
- Full branding. Custom name, avatar (image upload + crop), accent color (presets + hex), tone (friendly, professional, casual, witty), first-message greeting, brand voice instructions, knowledge base, business hours.
- Live takeover. When the AI doesn’t know an answer, you get a push notification and reply live in the same widget — customer sees a typing indicator.
- No badge. The widget is white-labeled — your brand, your avatar, no “Powered by Clearly” in the customer-facing surface.
- All themes. Theme App Extension — works with Dawn, Crave, Studio, Refresh, custom themes. No theme code edits.
- Conversation cap. Soft cap around 50 conversations/month. After that, agent posts a “we’ll follow up” and queues for manual reply.
How “free” actually compares
Three things to read for: (1) is it really free, or is it a trial? (2) can you actually customize? (3) when a human needs to step in, can you do it live, or only via email?
| Tool | Free tier | Customization | Human takeover |
|---|---|---|---|
| Clearly Agent | Forever-free · ~50 conversations/mo | Full · name, avatar, color, tone, voice, knowledge | Live takeover · push notification, type in widget |
| Tidio | Free with Tidio badge · 50 visitor reach/mo | Limited · branding paywalled | Email handoff, not live in widget |
| Gorgias | 14-day trial · then $10+/mo | Helpdesk-focused · limited storefront branding | Ticket-based, not live in widget |
| Intercom | 14-day trial · then $39+/mo + per-resolution Fin AI | Full · but only on paid | Live · paid-only |
| Shopify Inbox | Free | None · Shopify branding required | You answer everything · no AI |
When to upgrade to Pro
Upgrade only when one of these is true:
- You’re hitting the conversation cap regularly (the dashboard shows you when).
- You want priority models (faster, higher-quality replies on complex questions).
- You want revenue attribution analytics (conversations that led to checkout).
- You want priority email support.
FAQ
- Is the Clearly Agent free plan a trial?
- No. The free tier is forever-free. The only difference between Free and Pro is monthly conversation volume — ~50 conversations on Free, ~5,000 on Pro ($299/mo). Most stores under ~$10K/mo GMV never need to upgrade.
- Will my customers see a "Powered by Clearly" badge?
- No. The widget is fully white-labeled on the free tier — your brand, your avatar, your colors. The visible attribution is whatever you set in the agent name.
- What's the catch with the free tier?
- No catch — but you do hit a soft cap around 50 customer conversations per month. After that, the agent posts a "we'll follow up" message and queues the conversation for you to answer manually. Most pre-revenue and early-stage stores live in this volume range comfortably.
- Why is it free when competitors charge?
- Free tier is our acquisition channel. Most stores try the free plan first, prove it works for their store, and upgrade to Pro when they grow past the conversation cap. We bet on volume + upgrade rate over per-seat licensing.
- Does the free plan include catalog awareness?
- Yes. Free plan reads your full Shopify catalog (products, variants, inventory, prices), looks up orders, applies discount codes, escalates to human takeover — same agent behavior as Pro, just capped at conversation volume.
- How is it different from Shopify Inbox (also free)?
- Shopify Inbox is a chat surface — every message pings your phone or email and you reply manually. There's no AI. Clearly Agent answers most questions automatically and only escalates when a human is needed.
- Can I use my own ChatGPT/Claude API key on the free tier?
- Not yet — Clearly Agent ships with the LLM included. Bring-your-own-key is on the roadmap for stores that want to use specific models or hit their own rate limits.
- What happens if I exceed the free tier conversation cap?
- The agent gracefully posts a "we'll follow up shortly" message and queues the conversation in your merchant inbox. No surprise bills, no widget shutoff. You decide whether to upgrade or answer manually.