Refund policy

What you’re buying

Templates. Each template or brand-system purchase delivers a downloadable bundle (a Next.js project, a standalone HTML build, a README, and a commercial license). Delivery is instant — you get the download on the confirmation screen and by email the moment payment clears.

Sticker sheets. Each sticker pack delivers a print-ready bundle: the full transparent sheet, every individual sticker PNG, a layered print-then-cut PDF, the vector cut-line SVGs (one for the sheet and one per sticker), and a commercial resell license (LICENSE.txt) — all in one ZIP. The Vending pack grants 3 sheets. Delivery is instant via your download page and receipt email.

14-day money-back guarantee (templates)

If a template or all-access purchase isn’t right for you, email hello@clearly.sh within 14 calendar days of the charge and we’ll refund you in full. You don’t need to give a reason.

How to request: reply to your receipt, or email hello@clearly.sh from the address you bought with (or include the Stripe receipt / cs_… session id). We submit the refund within 1 business day.

Because the files are delivered instantly and can’t be “returned,” a refund is granted on the good-faith understanding that you’ll stop using the files and delete them from your projects. We don’t verify this — we’re trusting you, and we’d rather keep it that way.

EU / UK customers — right of withdrawal

For digital content delivered immediately, consumer law lets you waive the standard 14-day withdrawal period in exchange for instant access. Our checkout delivers at once, so that waiver may apply — but in practice we honour the money-back guarantees above regardless of where you are, which is more generous than the statutory minimum. Your local statutory rights are unaffected.

All-access purchases

Personal and Team all-access are one-time purchases with the same 14-day window from the date of charge. After 14 days the purchase is final — but it’s lifetime access with no recurring billing, so there’s nothing to cancel.

Custom commissions

Commissioned work (via /request) is bespoke and scoped per project — it isn’t an instant-download product, so the 14-day template guarantee doesn’t apply. Refund and milestone terms for commissions are agreed in writing before work begins.

Lost your download?

You don’t need a refund to get your files back — recovery is free and instant.

• Templates: use the template recovery page (enter your purchase email).
• Sticker sheets: open the download link in your receipt email, or use the sticker recovery page to re-send your download links. Signed-in buyers also have every sheet saved in their library.

When we may decline a refund

• The 14-day window has passed on a template purchase (excluding statutory rights that may apply in your jurisdiction).
• Evidence that the files were redistributed or resold in violation of the license.
• Repeated refund abuse — e.g. buying, downloading, and refunding the same product multiple times.

In any such case we’ll explain in writing and offer one round of appeal to hello@clearly.sh.

Processing time

We submit the refund within 1 business day of your request. Stripe then takes 5–10 business days to land it back on your card, depending on your bank. International cards may take longer.

Questions or special cases? Email hello@clearly.sh. We’re human.