Terms of Service

By creating a Clearly account you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the service.

You must be at least 13 years old (16 in the EU) and able to enter binding contracts in your jurisdiction. If you're using Clearly on behalf of a company, you confirm you have authority to bind that company.

Clearly is in early access. Features ship continuously. Some features are explicitly marked "beta" in the UI; others are stable but recent.

For beta-marked features:

• No SLA applies. Beta features may break, change, or be removed without notice.
• Reduced warranties. We disclaim implied warranties more aggressively for beta features than for stable features.
• Your feedback helps. Reach out at hello@clearly.sh; we read everything.

For stable (non-beta) features, the standard warranty + SLA terms in §11 and §14 apply.

Clearly is a visual canvas application. You assemble blocks (text, images, files, forms, brand assets) and send the canvas state to an AI model, which responds back onto the canvas with narration, build results, and approval forms. Inference runs on our servers and is metered as credits (§5).

Subscription tiers: Free ($0, personal use only / 1 brand · 1 GB · 1 editor / Smart Cutout basic / PNG export), Creator ($29/mo, commercial license — sell anything you make, unlimited / 5 brands · 5 GB · 1 editor / 100 AI credits/mo / Smart Cutout full / press-ready PDF / composition history), Pro ($69/mo, Commercial License — unlimited sales, digital + print-on-demand / 5 brands · 50 GB · 1 editor / 220 AI credits/mo / CLI / multi-up sheets + batch press-ready), Studio ($79/mo, Agency License — client work, white-label / unlimited brands · 500 GB · as many editors as you buy seats for / $79 per editor — viewers and commenters free / 300 AI credits/mo per editor), Enterprise (custom — per editor, custom pricing — viewers free / SSO, dedicated infra, DPA).

You're responsible for keeping your login credentials secure. Tell us right away if you suspect unauthorized access. You may not share accounts — one human per account. To work with other people, add editor seats on Studio or Enterprise; viewers and commenters are free and unlimited on every plan.

You may delete your account at any time via /settings → Delete account. We erase your data within 30 days; backups within 90 days. See our Privacy Policy §9 for the retention table.

You may export your data anytime via /settings → Your data → Download my data. Free.

AI features run on our servers. We buy inference from third-party model providers on your behalf and meter it to you as credits — you don't bring your own key or subscription, and you don't pay a model provider separately.

• Your prompts pass through our systems. Every AI surface we currently offer is server-side. See Privacy Policy §3 for what we do and don't retain, and §7 for who the providers are.
• Credits come with your plan. Each plan includes a monthly allowance; Free gets a small one-off allowance. Different jobs cost different amounts, and the cost is shown before you run one.
• Credits are spent when a job runs, not when you like the result. We don't refund credits for output you'd rather not have made — that's the nature of generation. We do refund credits we charged in error, or for a job that failed on our side.
• When the allowance runs out, generation stops until it resets or you top up. Nothing is charged automatically.
• Providers can change. We may switch model providers to keep quality or cost sane. We'll update the subprocessor list in the Privacy Policy when we do.

You are responsible for what you ask for and what you do with the result — see the disclaimer at the top of this page and §12.

We previously offered a bring-your-own-key path where prompts went from a Mac app directly to Anthropic without touching our servers. That path is not currently available, and this page no longer relies on it.

Creator is $29/month (commercial license, single editor — a 2nd editor needs Studio; viewers free). Pro is $69/month (commercial license, single editor — a 2nd editor needs Studio; viewers free). Studio is billed $79 per editor — viewers and commenters free (agency license). Enterprise is custom. Billing happens via Stripe. We never store your card information.

Renewal: subscriptions auto-renew monthly unless you cancel.

Cancellation: cancel anytime via /settings/subscription (opens the Stripe Customer Portal). You keep your tier until the period ends, then drop to Free.

Refunds: see our Refund Policy — 14-day no-questions on Creator, Pro, and Studio. One-time file purchases (SVG exports, brand books) are final once delivered, because you preview the finished artwork before paying and the file cannot be returned; we still fix or refund non-delivery, a corrupt file, a duplicate charge, or the wrong file. Statutory rights, including EU/UK withdrawal rights, are unaffected.

Price changes: we'll email you 30 days before any price increase takes effect on your account.

One-time purchases. Some things are sold outright rather than by subscription — a watermark-free SVG export, and the brand book. You pay once, you keep the files, nothing renews, and nothing is charged again. A one-time purchase is not a plan: it grants no ongoing access, no AI credits, and no tier benefits.

Regional pricing. Prices differ by country. We set the currency and the amount from the country your connection appears to be in, and the difference is deliberate — regional prices are based on local purchasing power, not on the exchange rate, so the same file genuinely costs less in some markets than others. The price shown at checkout, before you pay, is the price. We can change regional prices at any time, and a price you were shown previously does not carry forward to a later purchase.

Currency. Where we offer your local currency, that is the currency you are charged in, and that amount — not any dollar figure — is what leaves your account. Your bank or card issuer may add its own conversion or cross-border fee. We neither set nor receive it.

Taxes on the payment itself. A small number of countries levy a tax on the transaction rather than on us — most notably Brazil's IOF, currently 3.5%, charged on payments to businesses outside Brazil. Where that applies it is added on top of the price you see, collected by the payment provider, and never received by us. It is the one thing that can make the amount leaving your account differ from the price shown, and it is disclosed at checkout by the payment provider.

Location and pricing integrity. Your country is determined from your connection at the moment of checkout. Deliberately misrepresenting where you are in order to obtain a cheaper regional price — by VPN, proxy, or any other means — breaches these Terms. We may void the purchase, charge the difference, or decline to serve you.

Payment methods that settle later. Some methods finish in your own banking app rather than on our checkout page, and a few schemes can take days to clear. With these, finishing checkout creates a payment instruction, not a payment: your purchase is not complete, and your files are not released, until the money actually arrives. We email your files the moment it does, so you do not need to keep the page open. If the payment is never completed, nothing is charged and no purchase exists.

Your content is yours. Anything you upload, create, or generate using Clearly (canvas blocks, brands, sites you ship, content drafts) belongs to you. You grant us a limited, non-exclusive, royalty-free license to store, display, process, transmit, and back up your content solely to operate the service for you. This license terminates when you delete the content or your account.

AI-generated content: code, text and images generated inside Clearly are also subject to the terms of the model provider that produced them, which typically convey output ownership to the user with limitations around training data and outputs similar to those given to other users. Providers are listed in Privacy Policy §7. Clearly itself claims no separate ownership over AI output.

Brand framework: brand assets you create + signed approvals are your IP. We store cryptographic HMAC signatures so brand-change approvals have audit-grade integrity.

Commercial license on exports: artwork you generate carries a commercial license tied to your plan at the moment you export it — Free is personal-use only; Starter, Pro, and Studio grant escalating rights to sell what you make. The full terms — the exact text embedded into every file you download — live at /license.

Showcase: if you opt in to feature your build in our public Showcase gallery, you grant us a non-exclusive, royalty-free, worldwide license to display + link to your work with attribution. You can pull a future-facing version down anytime by emailing us; we honor takedown within 5 business days. Note that copies already cached by search engines, social media share-cards, or the Internet Archive are out of our control.

Feedback: if you send us product feedback or feature requests, we may use it without restriction or attribution.

Clearly trademarks + branding: we own the Clearly name, logo, and product branding. You may not use them to imply endorsement.

Don't use Clearly to:

• Violate any law or third-party right (copyright, trademark, privacy, etc.)
• Generate or distribute content that is illegal, defamatory, harassing, or that depicts minors sexually
• Build malware, phishing pages, or fraud schemes
• Circumvent security or rate limits (ours or our model providers')
• Use bots to mass-create accounts, scrape Showcase content, or abuse the API
• Resell access to our service without a partner agreement
• Train competing AI models on data from our service

Violations may result in suspension or termination without refund. We report illegal content to law enforcement when required.

DMCA (United States): if you believe content on Clearly infringes your copyright, send a notice to dmca@clearly.sh with: (a) your contact info, (b) identification of the copyrighted work, (c) URL of the infringing content, (d) a statement under penalty of perjury of your good-faith belief and authority to act for the copyright owner.

We process valid notices within 5 business days. Repeat infringers' accounts are terminated.

EU notice-and-takedown (DSM Directive, Digital Services Act): EU rights holders may submit notices via the same address. We comply with Article 17 DSM and Article 16 DSA requirements for trusted flaggers, statement of reasons, and internal complaint mechanisms. Use the subject line "DSA NOTICE" to ensure EU-specific routing.

Counter-notice: if your content was taken down in error, send a counter-notice with the same elements (and a consent to jurisdiction). We restore within 10-14 business days unless the original claimant files a court action.

By you: delete your account anytime via /settings → Delete account.

By us: we may suspend or terminate your account for violation of these Terms, abuse, fraud, or non-payment. For non-payment we email a warning 7 days before suspension. For violations we suspend immediately + explain in writing within 5 business days, with a single appeal opportunity to hello@clearly.sh.

On termination: your canvases are deleted within 30 days; you may request export within 14 days before deletion. Paid-tier credit is not refunded if termination was for cause; otherwise prorated per our Refund Policy.

We make best efforts to keep Clearly available 24/7. Pro+ tier customers receive a service-credit policy for sustained outages:

Credits apply to the affected month and roll forward against future invoices. Email billing@clearly.sh within 30 days of the affected month to claim. Infrastructure-wide outages, model-provider outages, and force-majeure events are excluded from uptime calculations.

We may update or discontinue features with reasonable notice. Significant changes will be emailed 30 days in advance.

The service is provided "as is" and "as available". We disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement, accuracy of AI output, security, uptime).

AI output explicitly disclaimed. The models behind Clearly are probabilistic and are operated by third parties. Output you receive through Clearly may contain:

• Bugs. Generated code may not work or may break in production.
• Security vulnerabilities. Generated code may have injection flaws, hardcoded secrets, or other security holes.
• Hallucinations. Generated content may state incorrect facts as if true.
• Bias. Output may reflect biases in training data.
• IP infringement. Generated images, text, or code may resemble copyrighted/trademarked third-party material.
• License issues. Generated code may incorporate patterns from open-source projects with attribution/copyleft requirements not disclosed.
• Privacy issues. If you feed the AI personal data you don't have consent to process, you create the privacy violation, not Clearly.

You agree: you will review all AI output before you ship, deploy, publish, send, or otherwise rely on it. You will not treat AI output as professional advice (legal, medical, financial, etc.). You assume all risk from any AI output you use. This is the central trade-off of AI tools — speed comes with responsibility.

Liability for AI output: the cap in §13 ($100 USD or 12 months of fees, whichever is greater) applies to all AI-related claims regardless of theory (negligence, strict liability, IP infringement, breach of warranty, etc.).

If your jurisdiction doesn't allow these disclaimers, they apply to the maximum extent permitted by law.

To the maximum extent permitted by law:

• We're not liable for indirect, incidental, special, consequential, or punitive damages
• Our total aggregate liability for any claim is capped at the greater of (a) amount you paid us in the prior 12 months, or (b) $100 USD
• This includes (but isn't limited to) lost profits, lost data, business interruption, AI-output errors, downstream losses from shipped code

Some jurisdictions don't allow these limitations; if so, they apply to the maximum extent allowed. Nothing here limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that can't be excluded under applicable law (e.g. EU/UK consumer law).

You agree to indemnify and hold harmless Clearly and the individual who operates it (together with our contractors and agents) from claims arising from: (a) your violation of these Terms, (b) your content or your use of the service, (c) infringement claims based on content YOU uploaded, (d) AI output you shipped, deployed, or relied upon that caused harm to third parties.

We'll notify you of any claim and allow you to defend it at your expense. We may participate at our own expense.

These Terms are governed by the laws of the State of Virginia, without regard to conflict-of-law principles.

Step 1 — informal resolution: we prefer to resolve issues without lawyers. Email hello@clearly.sh; we'll respond within 5 business days.

Step 2 — arbitration (US users, non-class): if we can't resolve in 60 days, disputes are subject to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), with the seat at McLean, Virginia, in English. Arbitration is confidential except where disclosure is required by law.

Step 2-alt — small claims: either party may bring an individual action in small-claims court instead of arbitration if it qualifies.

Class action waiver: US users waive the right to participate in class actions to the extent allowed by their state's law. We acknowledge that some state and federal courts have invalidated similar waivers; in those cases, the waiver applies to the maximum extent enforceable.

EU/UK/Canada/Australia users: nothing in this section overrides your mandatory consumer protections. Class-action and collective-redress rights under your local law are preserved. You may bring proceedings in your local courts.

If Clearly, or the operator of Clearly, is acquired, merged, incorporated, or otherwise restructured, these Terms (and your account) may transfer to the successor entity. We will notify you at least 30 days before the transfer takes effect, with information on how to delete your account if you prefer not to continue with the new entity. The successor must honor these Terms or notify you of changes 30 days in advance.

If you are a controller (under GDPR/UK GDPR) and Clearly is processing personal data on your behalf — for example, a Studio-tier agency hosting client canvases — request our Data Processing Agreement at dpo@clearly.sh. We incorporate the European Commission's 2021 Standard Contractual Clauses + supplementary safeguards. Standard turnaround: 5 business days.

We may update these Terms. For substantial changes we email you + post a banner 30 days before they take effect. Continued use after the effective date = acceptance. If you don't agree, delete your account within the notice window for a prorated refund.

A redline of prior versions is available on request from legal@clearly.sh.

Questions about these Terms? Email hello@clearly.sh. Legal notices: legal@clearly.sh. Billing: billing@clearly.sh. DMCA: dmca@clearly.sh.

Legal service of process: write to legal@clearly.sh for our address on file (managed via Stripe's billing-account record).